Customer Support Associate (Bilingual French & English)

Location: Remote and hybrid work from anywhere in the UK, with some flexibility to work across Europe; office space available in Central London.

Salary: £30,000–£32,000 package per year, based on experience and contribution.

Company

hirify.global is a care orchestration platform for private healthcare, used by more than 16,000 healthcare professionals across over 80 specialties for scheduling, electronic health records, billing, and patient experience.

What you will do

• Provide high-quality customer support in French and English through email, phone, and digital channels.
• Own customer issues from first contact through resolution and keep customers informed throughout the process.
• Support onboarding through account configuration, go-live preparation, and customer training.
• Become a product expert and help customers get maximum value from the platform.
• Collaborate with Product, Engineering, and Customer Success to share feedback, identify recurring issues, and improve the customer experience.
• Create knowledge articles and self-service resources, monitor support queues, identify risks, and contribute to continuous improvement.

Requirements

• Fluent spoken and written English and French.
• Experience supporting customers in a B2B SaaS environment.
• Strong problem-solving skills and the ability to learn technical products quickly.
• Calm, organised, empathetic communication in fast-moving situations.
• Confidence explaining technical concepts clearly and simply.
• Experience with Zendesk, HubSpot, Freshdesk, Intercom, or similar platforms.

Nice to have

• Experience in healthcare or another regulated industry.

Culture & Benefits

• Autonomy and ownership within a collaborative team focused on impact, collaboration, and human support.
• 36 days off, including holidays, bank holidays, and additional birthday and wellbeing days.
• Company share options for all employees.
• Private health insurance covering physical and mental health, dental, and optical care.
• Flexible hybrid work, equipment for a home office, and access to a Central London office with practical amenities.