Manager, Account Management - Afterhours Operations (Logistics)

Location: Remote in the United States; Chicago, Illinois is listed as the job location. Rotating 4-days-on, 4-days-off after-hours schedule: Monday–Thursday 3pm–2am CT, Friday 1pm–midnight CT, and Saturday/Sunday 9am–8pm CT, including weekends and holidays as required.

Target salary: $76,000–$93,000 annually.

Company

hirify.global combines transportation technology, people, and freight capacity to help companies move goods reliably and efficiently using real-time shipment data.

What you will do

• Own daily after-hours operations, including workload, queues, service levels, staffing coverage, priorities, and escalations.
• Translate organizational goals into team priorities and allocate resources according to customer and business needs.
• Identify operational risks, service gaps, and recurring issues and drive corrective solutions.
• Use performance data and metrics to improve workflows, efficiency, service quality, and consistency.
• Lead, coach, and develop Account Managers through 1:1s, team meetings, performance reviews, onboarding, and targeted coaching.
• Coordinate with daytime leadership, international after-hours managers, stakeholders, and senior leadership to ensure seamless handoffs and escalation support.

Requirements

• Bachelor’s degree and/or 4+ years of relevant experience in operations, account management, logistics, transportation, or a related field.
• At least 1 year of people-management or formal team-leadership experience.
• Experience leading teams in a fast-paced, high-volume environment.
• Strong coaching, communication, organization, problem-solving, and decision-making skills.
• Experience using data and performance metrics to drive accountability and operational improvement.
• Ability to work the specified after-hours rotating schedule, including weekends and holidays as required.

Nice to have

• Experience in freight, logistics, transportation, brokerage, account management, or customer operations.
• Experience leading remote, distributed, hybrid, or international teams.
• Experience with Zendesk, Google Workspace, Tableau, transportation management systems, or similar tools.
• Experience improving workflows, reporting, standard operating procedures, or operational processes.

Culture & Benefits

• Health, dental, and vision benefits for eligible US employees working more than 30 hours per week.
• 401(k) match, financial and mental wellness benefits, parental leave, disability coverage, and life insurance.
• Potential eligibility for performance or sales incentives, hirify.global equity awards, and other compensation depending on the role.
• Collaborative work with daytime leadership, international operations managers, stakeholders, and senior leadership.