Senior Delivery Lead (PropTech)

Location: Hybrid, London Office, United Kingdom. The role includes an option to work abroad through the company's work abroad scheme.

Company

hirify.global provides a cloud-based PropTech platform that helps landlords, letting agents, and property managers manage maintenance, repairs, workflows, and operational decisions.

What you will do

• Lead complex, multi-workstream onboarding programmes for strategic clients from discovery and solution design through integrations, configuration, training, go-live, and early adoption.
• Establish programme governance through delivery plans, RAID logs, status reporting, steering meetings, and stakeholder alignment.
• Facilitate workshops covering process mapping, solution design, system configuration, and integrations.
• Guide clients through the first 3–6 months after go-live, tracking adoption, usage, and value KPIs.
• Build relationships with operational and executive stakeholders, advising on property management, repairs, contractor management, and digital workflows.
• Coordinate Product, Engineering, Support, Onboarding, Customer Success, and Strategic Account teams to resolve issues and support account growth.

Requirements

• 5+ years of experience in programme management, onboarding, implementation, digital transformation, or related consulting.
• Proven experience in the housing sector, including social housing, local authority housing, or residential property management.
• Experience managing enterprise or strategic customers in SaaS or PropTech.
• Demonstrable experience leading cross-functional delivery teams and managing risks, dependencies, timelines, and escalations.
• Strong senior and executive stakeholder management, KPI tracking, success planning, and customer governance skills.
• Experience leading change management or business transformation programmes; familiarity with CRM/CSM tools, integrations, data migration, and system configuration.

Nice to have

• Experience with property management, repairs and maintenance, or contractor ecosystems.
• Exposure to APIs, data workflows, and system migrations.
• Professional certification such as PMP, PRINCE2, or Agile PM.

Culture & Benefits

• Flexible working environment with an option to work abroad.
• 25 days of annual holiday, plus one additional day per year served up to three years.
• Private healthcare for employees and immediate family, with discounted gym, optical, dental, and private GP services.
• Enhanced parental leave, life insurance worth four times salary, employee assistance, and pension scheme.
• Learning management system powered by Udemy, volunteering and charity programmes, and referral rewards.
• Season ticket loan, Cycle to Work, electric vehicle and Techscheme programmes, plus company-sponsored meals and social gatherings.