IT Systems Support Engineer (Fintech)

Location: London, United Kingdom — Hybrid

Company

hirify.global is a financial technology business developing a cloud-native digital platform for retirement, savings, and financial wellbeing in partnership with governments and financial institutions.

What you will do

• Support end users, hardware, systems, services, and processes across all regions.
• Manage user and device lifecycles, credentials, access assignments, and authorised access to IT systems.
• Maintain documentation, registers, databases, CMDB artefacts, and IT resource records.
• Manage incidents, troubleshoot issues, implement workarounds, and communicate problems across departments.
• Maintain device compliance with corporate policies, CIS Benchmarks, ISO 27001, and vulnerability and patching standards.
• Collaborate with IT, Cyber Security, and wider business teams while contributing to knowledge sharing and continuous improvement.

Requirements

• Working knowledge of Google Workspace and Microsoft 365 administration.
• Experience managing users, credentials, and access assignments in Identity and Access Management platforms.
• Practical knowledge of Mobile Device Management platforms, including Intune.
• Strong proficiency with Windows, macOS, iOS, and Android operating systems.
• Experience troubleshooting EDR, web proxy, traffic management, and inspection tooling, plus TCP/IP and VLAN configuration in WAN/LAN environments.
• Strong communication, problem-solving, initiative, data-driven decision-making, and teamwork skills.

Culture & Benefits

• Hybrid work in London within an inclusive and equitable workplace.
• 25 days of annual leave, increasing with length of service.
• £500 annual professional development budget.
• Private healthcare including dental, eyecare, and an employee assistance programme.
• Enhanced sick, maternity, and paternity leave, plus death-in-service insurance.
• Fully paid five-week sabbatical after five years of employment.