IT Field Support Specialist (HT1) (Government)

Location: Columbia, Maryland, United States; office presence required at least 5 days per week. No relocation offered.

Salary: $47,600–$72,000 per year

Company

Provides secure, IP-enabled, cloud-based network solutions and regional IT services to the Federal Government.

What you will do

• Deliver Tier 2 and 3 on-site and remote support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Troubleshoot, repair, test, install, and configure hardware, operating systems, software, security patches, and network equipment.
• Conduct site surveys, assess user and infrastructure requirements, and prepare technical diagrams, configuration documentation, installation schedules, and test reports.
• Support network upgrades by installing hardware, fiber optic and Ethernet cabling, telephone systems, modems, and multiplexers.
• Build specialized interconnecting cables and train site personnel in hardware use and maintenance.
• Track issues through ticketing systems and collaborate with IT teams, vendors, and business units.

Requirements

• TS/SCI clearance with polygraph required.
• High school diploma or GED and 1–2 years of relevant IT experience.
• 8570 certification required; Security+ certification highly preferred.
• Hands-on expertise with computer hardware, peripherals, Windows operating systems, antivirus software, security patches, technical manuals, and schematics.
• Experience with Microsoft Office applications, Windows 7 and Windows 10, Active Directory security and policies, and remote end-user support.
• Valid driver’s license, acceptable driving record, eligibility to drive a company vehicle, ability to lift up to 50 pounds, and availability for an 8-hour shift between 6:00 AM and 6:00 PM.

Culture & Benefits

• Regular full-time schedule of 40 hours per week.
• Medical, dental, and vision coverage.
• 401(k) plan, tuition reimbursement, paid time off, and company holidays.
• Paid parental and caregiver leave, adoption reimbursement, disability benefits, and life insurance.
• Wellness programs, employee assistance programs, and discounts on eligible services and products.