Experienced Engineer, Data & Quality (MedTech)

Location: Raritan, New Jersey, United States of America; hybrid work

Salary: $79,000–$127,075 base pay per year

Company

Johnson & Johnson MedTech develops healthcare technologies and solutions designed to improve treatment and patient outcomes.

What you will do

• Lead knowledge management practices, governance, lifecycle processes, content quality, and operational readiness across the R&D application portfolio.
• Develop dashboards, reporting frameworks, scorecards, and operational intelligence insights for leadership and support teams.
• Analyze incidents, service requests, support trends, and operational data to identify recurring issues, bottlenecks, reliability risks, and improvement opportunities.
• Drive continuous service improvement, Problem Management support, automation requirements, and operational excellence initiatives.
• Improve service health visibility, observability, reliability, application lifecycle quality, and operational readiness with product, operations, and reliability engineering teams.
• Maintain CMDB accuracy, application ownership data, service mappings, and governance while supporting AI, Copilot, and Agent enablement.

Requirements

• Bachelor’s degree in Information Technology, Engineering, Data Analytics, Business, or a related discipline.
• Experience in Knowledge Management, Service Management, Operational Intelligence, Operational Excellence, or Application Support.
• Strong analytical and data interpretation skills, including experience developing dashboards, reporting frameworks, and operational insights.
• Experience with ServiceNow, CMDB governance, Knowledge Management, and ITSM processes.
• Knowledge of Problem Management, Continuous Improvement, and Service Reliability practices.
• Strong communication, stakeholder management, organizational, and cross-functional leadership skills.

Nice to have

• Experience working across complex enterprise application portfolios.
• Knowledge of root cause analysis, Six Sigma, process optimization, product reliability, and software reliability engineering.
• Experience supporting AI-enabled operational improvements and self-service transformation.

Culture & Benefits

• Inclusive work environment focused on diversity, dignity, and equal opportunity.
• Medical, dental, vision, life insurance, disability, accident, and group legal insurance programs.
• Retirement pension and 401(k) savings plans.
• Paid vacation, sick time, holidays, parental leave, caregiver leave, volunteer leave, and other time-off benefits.