Team Leader Field Service Engineers (Food Sorting)

Location: Massanassa, Valencia, Spain; field service operations across Spain with travel within Spain and occasionally across Europe, approximately 30–50%.

Salary: from EUR 38,700 per year.

Company

hirify.global is a multinational provider of sensor-based sorting, peeling, and integrated post-harvest solutions for the food industry.

What you will do

• Lead, coach, mentor, and develop Field Service Engineers across Spain.
• Manage onboarding, performance feedback, development plans, workloads, schedules, resource allocation, and field coverage.
• Build customer relationships, resolve escalated situations, and drive customer satisfaction and service quality.
• Identify service sales, upgrades, modernization, spare parts, and additional service opportunities.
• Coordinate dispatching and service planning while improving processes, procedures, KPIs, and operational efficiency.
• Support complex technical interventions, cross-functional projects, organizational change, and regional or global service initiatives.

Requirements

• Multiple years of experience as a Field Service Engineer or in another internal service function.
• Previous leadership or team leadership experience and the ability to motivate, coach, and develop technical teams.
• Bachelor’s degree in Electrical, Electronic, Mechanical, Mechatronics, or Industrial Engineering, or equivalent experience.
• Strong knowledge of field service operations, customer support, service delivery, commercial opportunities, and problem-solving.
• Fluent Spanish and English required.
• Valid driving license and passport; willingness to travel within Spain and occasionally across Europe.

Nice to have

• Experience with CRM, ERP, or Field Service Management systems.
• Experience with service sales, operational improvement projects, or organizational change.

Culture & Benefits

• Culture focused on innovation, passion, responsibility, customer satisfaction, and continuous learning.
• Strong emphasis on Health & Safety and compliance.
• Equal employment opportunities and reasonable accommodations throughout the selection process.
• Full-time employment.