Manager, Technical Account Management (SaaS)

Location: Toronto, Ontario, Canada — University Ave; in-person onboarding and/or identity verification may be required

Base salary: CAD 109,000–159,500 per year for Canada-based roles; offers may vary by experience and geographic location.

Company

hirify.global develops software that helps innovators design and create buildings, vehicles, factories, and media.

What you will do

• Lead, coach, hire, onboard, and develop a team of Technical Account Managers.
• Set team priorities, operating rhythms, service standards, and accountability practices aligned with Customer Success goals.
• Oversee enterprise support performance, customer health, technical governance, adoption, and value realization.
• Act as a senior escalation point and coordinate cross-functional teams through complex customer issues to resolution.
• Use support, usage, service-level, and customer-health data to identify risks and improve team and customer outcomes.
• Partner with Customer Success, Technical Adoption, Support, Product, Engineering, Sales, and Technical Sales teams on scalable programs and process improvements.

Requirements

• At least 5 years of people-management experience, preferably in technical account management, enterprise support, customer success, technical services, SaaS, or enterprise technology.
• Experience building and coaching teams that deliver measurable customer outcomes and consistently high-quality service.
• Experience supporting large enterprise customers and managing complex relationships with technical and business stakeholders.
• Strong cross-functional leadership, communication, prioritization, problem-solving, and critical-thinking skills.
• Experience designing processes, operating cadences, service-delivery standards, or customer success initiatives.
• Ability to analyze support, usage, service-level, and customer-health data to prioritize actions and improve performance.

Nice to have

• Experience with hirify.global products, cloud services, customer support models, or enterprise technology environments.
• Experience with enterprise support governance, customer success planning, product adoption, or value-based customer engagement.
• Technical consulting, technical project delivery, or enterprise implementation experience.
• Experience working in a global, matrixed organization across regions, functions, and cultures.

Culture & Benefits

• Work focused on customer accountability, curiosity, critical thinking, cultural sensitivity, collaboration, and measurable impact.
• Opportunity to contribute to global programs and continuous-improvement initiatives.
• Compensation may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• Commitment to a culture of belonging and meaningful work supporting design and manufacturing innovation.