Senior Technical Account Manager

Location: USA - Remote

Company

hirify.global is a global software company providing AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Own relationships with key CX customers from pre-go-live implementation through ongoing platform adoption.
• Act as a customer advocate and trusted advisor for large, complex, and strategically important accounts.
• Resolve technically and emotionally challenging, high-stakes customer issues.
• Review open issues and business needs with customers to ensure CX solutions meet operational requirements.
• Coordinate with Technical Support, Professional Services, Product Management, and Engineering to resolve cases within SLA targets.
• Drive customer satisfaction, retention, product expansion, and customer referenceability.

Requirements

• 10 years of experience in a technical or service role within software, telecommunications, customer service, contact centers, or service delivery.
• Demonstrated technical problem-solving proficiency, advanced troubleshooting skills, and strong analytical ability.
• Working technical knowledge of contact center software, design, and functionality.
• Broad technology and analysis skills, with the ability to communicate at both technical and functional levels while maintaining business rapport.
• Ability to work remotely from the USA.

hirify.global-to-have">hirify.global to have

• TCP/IP networking, VoIP, SIP signaling, telecommunications circuits, PBX, carrier, and network topology knowledge.
• Understanding of telecommunications architecture, internet fundamentals, IP telephony, and software implementation.
• Database, SQL, and basic scripting knowledge.
• An analytical, inquisitive, service-oriented, team-oriented, and friendly working style.

Culture & Benefits

• Fast-paced, collaborative, and creative environment within a global company.
• Opportunities to learn, grow, and pursue internal careers across roles, disciplines, domains, and locations.
• Work with software used by more than 25,000 global businesses, including 85 of the Fortune 100.
• Exposure to AI, cloud, and digital technologies in a market-leading software organization.