Supervisor, Credit & Collections

Location: Grapevine, Texas, United States

Company

hirify.global develops healthcare solutions designed to improve operational efficiency and patient outcomes.

What you will do

• Lead payer-facing accounts receivable, collections, remittance processing, and reimbursement workflows.
• Establish, maintain, and optimize Electronic Remittance Advice (ERA/835) and Electronic Funds Transfer (EFT) processes.
• Oversee onboarding of new pharmacy locations, including payer portals, Medicaid and Medicare access, system permissions, reconciliation services, and file integrations.
• Partner with payers, insurance carriers, vendors, pharmacy operations, and internal stakeholders to resolve payment and remittance issues.
• Review claims and liabilities, investigate discrepancies, process adjustments, and resolve outstanding balances.
• Develop reports, dashboards, and spreadsheets while supporting process improvements and reimbursement accuracy.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in accounts receivable, medical billing, healthcare reimbursement, or revenue cycle operations.
• Knowledge of claims processing, payer reimbursement practices, and healthcare revenue cycle operations.
• Experience with financial applications, databases, spreadsheets, word processing software, and intermediate Microsoft Excel.
• Strong analytical, problem-solving, communication, organizational, and prioritization skills.
• Ability to maintain confidentiality and comply with HIPAA and regulatory requirements.

Nice to have

• Experience in pharmacy, specialty pharmacy, or healthcare services.
• Knowledge of ERA/835, EFT enrollment, payer portal administration, claims management, reconciliation, and payment posting systems.
• Familiarity with Medicaid, Medicare, and commercial payer reimbursement processes.
• Associate's degree or healthcare revenue cycle certification.

Culture & Benefits

• Collaborate with payers, reconciliation vendors, pharmacy operations teams, and internal stakeholders.
• Support knowledge sharing, coaching, continuous learning, and team development.
• Promote customer-focused problem solving, process improvement, accountability, and operational adaptability.
• Drug screen is not required.