Support Associate (Fintech)

Location: Onsite five days per week in the San Francisco or New York office; candidates must be within commuting distance. Working hours align with PST, from 11am EST to 7pm EST, with flexibility to leave the office after 5pm EST.

Salary: $60,000–$70,000 base salary annually, plus equity and benefits.

Company

hirify.global builds data and intelligence infrastructure for business verification, formation, registration, management, and compliance, serving banks, fintechs, and other businesses.

What you will do

• Become an expert in hirify.global products and serve as a reliable resource for customers and colleagues.
• Handle customer questions and support cases from start to finish.
• Use email, video conferencing, and phone calls to support product adoption, onboarding, and ongoing customer needs.
• Contribute to internal product documentation and customer-facing materials.
• Work with EPD and GTM teams to implement products, improve processes, and create cross-functional procedures.

Requirements

• Bachelor’s degree or equivalent work experience.
• Excellent research, critical thinking, and customer service skills.
• Strong time management, prioritization, and proactive communication skills.
• Ability to manage multiple responsibilities and make decisions using available resources.
• Flexibility to adapt to changing duties and responsibilities.
• Ability to work onsite five days per week from a commutable distance to the San Francisco or New York office and align with PST hours.

Culture & Benefits

• Equitable and competitive compensation.
• Equity and benefits included.
• Emphasis on in-person collaboration and strong team connections.
• Opportunity to provide customer feedback and influence product development.