Service Delivery Intern (IT Helpdesk) - Summer 2027

Location: Jacksonville, Florida, United States; 40 hours per week in-office

Company

hirify.global runs a 12-week summer internship program combining hands-on work, structured development, mentorship, and exposure to company leaders.

What you will do

• Provide first-line technical support for corporate IT systems, including endpoint management, asset management, identity and access, productivity tools, collaboration tools, and conference room AV.
• Triage and resolve support tickets through the ITSM platform.
• Maintain knowledge base documentation and support onboarding, offboarding, and equipment provisioning workflows.
• Perform user account lifecycle tasks, password resets, end-user equipment provisioning, deployments, and conference room setup.
• Escalate complex issues while building independent diagnostic skills through supervised technical work.
• Participate in a 12-week group innovation project and professional development activities.

Requirements

• Currently enrolled in a degree program during the internship.
• Must be a junior or senior by credit hours.
• Available to work 40 hours per week in-office in Jacksonville, Florida.
• Eligible to work in the United States for any employer without future sponsorship.
• Strong written and verbal communication skills, technical expertise, and an end-user-focused approach.

Culture & Benefits

• Structured development activities requiring approximately 5–6 hours per week alongside project work.
• Training on IT tools and applications, presentation skills, communication, and professional presence.
• CliftonStrengths assessment, leadership sessions, an intern alumni panel, and networking opportunities.
• Volunteer events, National Intern Day, company-wide activities, and access to LinkedIn Learning.

Hiring process

• The Talent Acquisition Team reviews applications and contacts qualified candidates with next steps.