Customer Success Manager (SaaS)

Location: Remote within approved US states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Maryland, Michigan, Minnesota, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Washington, and Virginia. Other states are not currently considered. Periodic travel is required for in-person training, customer engagements, and team gatherings.

Salary: $67,500–$76,000 per year, depending on location.

Company

hirify.global provides mobile apps, management software, and giving technology that help organizations and communities stay connected. Nurture is a hirify.global company developing a pastoral care platform for churches.

What you will do

• Lead day-to-day customer onboarding, including access coordination, technical setup with the development team, templates, and delivery tracking.
• Partner with the Head of Customer Experience on sales calls, kickoff meetings, data practices discussions, strategy sessions, and training engagements.
• Run customer meetings independently, including monthly check-ins and relationship management for an assigned portfolio of churches.
• Translate customer needs and engineering updates, reducing the need for developers to attend customer calls.
• Document onboarding playbooks, support workflows, training practices, and ministry-specific strategies.
• Identify processes that can be automated or delegated, including through AI tools, while preserving human and pastoral interactions.

Requirements

• Meaningful church or ministry experience through staff work or sustained involvement in a local church.
• Experience in a customer-facing role at a SaaS or technology company, or comparable implementation and organizational customer relationship experience.
• Strong written and verbal communication skills, with the ability to lead meetings and create clear documentation.
• Ability to manage multiple workstreams independently, prioritize effectively, and close follow-ups.
• Technical aptitude sufficient to discuss CHMS integrations such as Planning Center, hirify.global CCB, Rock, and Salesforce; coding experience is not required.
• Willingness to travel for customer training and team gatherings.

Nice to have

• Familiarity with one or more church management systems, including PCO, hirify.global CCB, Rock, or Salesforce.

Culture & Benefits

• Remote work within the approved US states.
• Medical HDHP, dental, and vision premiums fully paid for employees.
• 401(k) matching and paid company holidays.
• Paid volunteer time, PTO that increases with tenure and seniority, and paid parental and adoption leave.
• Opportunity to help build the customer success function for Nurture from an early stage.

Hiring process

• Applications are accepted on an ongoing basis.
• The first 30 days include shadowing sales calls, onboarding kickoffs, and training sessions before taking ownership of onboarding administration.
• Success expectations progress to independently leading onboarding within 90 days and managing ongoing relationships for approximately 50 churches within six months.