Customer Experience Accounts Receivable Supervisor

Location: Kennesaw, Georgia, United States; hybrid schedule with 3 days in the office and 2 days remote after an initial 90-day onsite training period.

Company

hirify.global is a U.S. supplier of industrial, medical, and specialty gases, safety products, ammonia products, and process chemicals, and a subsidiary of Air Liquide.

What you will do

• Supervise, train, coach, and evaluate a team of 6–9 Customer Experience Accounts Receivable Representatives.
• Manage daily scheduling, resource deployment, and operational priorities.
• Analyze accounts receivable aging reports and implement collection strategies to improve cash flow and reduce bad debt.
• Guide the resolution of complex overdue accounts, payment plans, billing disputes, and high-level customer contacts.
• Collaborate with sales, customer service, and regional management to streamline commercial transactions.
• Prepare collection updates, risk analyses, and performance reports for upper management.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Management, Economics, or a related field.
• At least 4 years of B2B accounts receivable and collections experience, including 1–2 years in a supervisory or lead role.
• Experience leading, coaching, and motivating teams in a fast-paced operational environment.
• Strong knowledge of accounts receivable principles, credit risk management, and collection techniques.
• Proficiency with ERP systems, preferably SAP, and Microsoft Office Suite, including advanced Excel skills.

Nice to have

• Experience in a multinational company environment.
• Strong written and verbal communication, interpersonal, negotiation, and customer-service skills.

Culture & Benefits

• Hybrid work schedule after a 90-day onsite training period.
• Medical, dental, vision, life, AD&D, short- and long-term disability insurance, and an Employee Assistance Program.
• 401(k) plan with company matching, tuition assistance, and discounted college tuition for eligible dependents.
• Paid holidays, vacation, sick time, parental leave, floating holidays, jury duty, and bereavement leave.
• Inclusive workplace focused on safety, customer success, sustainability, innovation, and employee development.