Retail Readiness Specialist (Automotive)

Location: Charlotte, North Carolina, United States; 4–5 days per week in the office with regular in-person meetings and events. Domestic and international travel is required approximately 25% of the time.

Salary: $90,000–$112,500 annual base salary, plus eligibility for an annual performance bonus.

Company

hirify.global is developing electrified, digitally enabled pickup trucks and rugged SUVs, including all-electric and range-extender powertrains.

What you will do

• Support pop-up retail locations from launch planning through activation close, including operating routines, customer workflows, escalation paths, and day-of execution.
• Document the customer journey from first visit through delivery and identify operational gaps and handoff improvements.
• Develop playbooks for Customer Specialists to standardize processes and customer experiences.
• Partner with Aftersales, Digital, Training, Human Resources, and other stakeholders on Retail Sales Operations programs.
• Provide operational support for office locations and retail market activations.
• Define and monitor KPIs covering productivity, customer satisfaction, operational execution, and location performance while using AI tools to improve workflows and analysis.

Requirements

• 5–7 years of experience in retail operations, automotive retail, field operations, market launch, or a related customer-facing operations environment.
• Strong knowledge of project management methodologies and the ability to manage multiple workstreams in a fast-moving launch environment.
• Proficiency with PowerPoint, Excel, SharePoint, Jira, Confluence, and Figma.
• Experience implementing or serving as an expert user of CRM, DMS, TMS, Salesforce, or SuccessFactors platforms.
• Strong communication, stakeholder management, planning, organization, and execution skills.
• High school diploma, GED, or equivalent; willingness to travel domestically and internationally and a valid driver’s license are required.

Nice to have

• Management experience.
• Experience working in early-stage or high-growth environments.

Culture & Benefits

• Opportunity to build products and a company from the ground up.
• Medical, dental, vision, and income protection plans.
• 401(k) with employer match and immediate vesting.
• 20 days of planned PTO, 40 hours of unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave and additional paid leave for bereavement, jury duty, voting time, or military leave.