Community Resilience Welfare Officer

Location: Romford and Rainham, United Kingdom; office-based work across Central Library, Rainham Library and Harold Hill Library.

Salary: £35,520–£38,739 per year. Fixed-term contract until the end of June 2028.

Company

A local authority providing resident-focused welfare, safeguarding and community support services in Havering.

What you will do

• Provide practical, preventative and person-centred welfare support to families and newly settled residents.
• Help residents access housing advice, benefits, education, health services, English language support and community integration.
• Support safe accommodation arrangements and help prevent homelessness.
• Manage caseloads, maintain accurate records and monitor support activity using case management and Microsoft systems.
• Work with Council services, voluntary-sector partners, sponsors, landlords and community organisations to resolve issues.
• Contribute to service improvement and positive resettlement outcomes.

Requirements

• Relevant experience in customer-focused or community support work.
• Experience supporting vulnerable residents, managing caseloads and working with partner agencies is desirable.
• Strong communication, organisation, casework, problem-solving and customer service skills.
• Ability to manage competing priorities, work independently and maintain accurate confidential records.
• Numeracy and literacy, cultural awareness, sound judgement and a commitment to safeguarding, equality and resident-focused support.

Culture & Benefits

• Work focused on fairness, safeguarding, equality and improving residents’ lives.
• Collaboration with internal services, community organisations and voluntary-sector partners.
• Anonymised recruitment process.
• A Disclosure and Barring Service check may be required for roles involving children, young people or vulnerable adults.

Hiring process

• Submit a supporting statement of no more than two A4 pages.
• Applications close on 5 October 2026, although the vacancy may close early.
• Interview date to be confirmed.