Cloud Desk Analyst

Location: Nashville, Tennessee, or Milwaukee, Wisconsin, United States. The role includes occasional travel to customers or internal meetings, and candidates residing in Hawaii are not currently considered.

Salary: $74,000–$78,000 USD annually, including base salary and bonus.

Company

hirify.global is a global software and cloud solutions provider operating across more than 70 countries with a focus on cloud, software, data, AI, and customer enablement.

What you will do

• Resolve Microsoft CSP and basic multi-cloud support cases while meeting response and resolution targets.
• Support pre-sales, post-sales, onboarding, deal execution, and customer lifecycle activities with Sales and Sales Operations.
• Provide operational support for Microsoft SPLA onboarding, reporting, licensing transitions, and documentation.
• Support partner onboarding and enablement across Microsoft, AWS, GCP, and Cloud-iQ platforms.
• Track case activity, onboarding progress, pipeline activity, workloads, and operational metrics.
• Create process documentation, standard operating procedures, knowledge base articles, and continuous improvement recommendations.

Requirements

• At least 1 year of experience in IT business, technical support, or cloud operations.
• At least 1 year of experience supporting Sales or customers in customer-facing environments.
• Familiarity with Microsoft CSP and Azure, with understanding or exposure to SPLA and licensing concepts.
• Understanding of Microsoft, AWS, and GCP cloud ecosystems.
• Ability to create and communicate clear technical and operational documentation.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with Microsoft CSP and SPLA licensing programs.
• Experience with quoting, onboarding, contract flow, or Sales Operations reporting.
• Bachelor’s degree or equivalent experience.
• Relevant cloud or IT certifications.

Culture & Benefits

• Independent, results-driven environment with decision-making autonomy.
• Medical, dental, vision, wellness, EAP, concierge, and legal benefits.
• 401(k) employer matching, employee stock purchase plan, paid holidays, floating holidays, birthday leave, volunteer day, and discretionary time off.
• Learning and development programs, tuition reimbursement, and bonus structure.
• Company-paid parking for Nashville and Milwaukee-based office employees.
• Inclusive, remote-friendly organization with colleagues working remotely part or full-time.