VodafoneThree - Onsite Advisor (Telecom)

Location: Coalville, Leicestershire, United Kingdom; onsite at the customer location

Salary: £28,578 per year plus bonus and benefits

Company

A telecommunications company building UK connectivity infrastructure and providing mobile, 5G, AI, and Internet of Things services to business customers.

What you will do

• Manage the day-to-day running of a corporate customer account and support its mobile strategy.
• Handle account administration, orders, correspondence, customer databases, and technical, network, and billing queries.
• Prepare management information, monthly electronic billing reports, analysis, and regular customer reporting packs.
• Act as the first point of contact for the customer, end users, and account teams, attending meetings to drive improvements and cost savings.
• Advise end users on devices, tariffs, products, and equipment pricing, including support for porting and migration to the network.
• Train cover advisors and collaborate with headquarters departments to resolve account queries and improve onsite efficiency.

Requirements

• Previous telecommunications business customer service experience.
• Ability to build relationships with internal and external stakeholders.
• Ability to manage time independently while maintaining a high service level.
• Excellent keyboard skills and systems knowledge.
• Interest in and understanding of mobile devices, features, and benefits.
• Successful employment is subject to criminal (DBS) and financial background checks.

Culture & Benefits

• Full-time schedule of 37.5 hours per week, Monday to Friday.
• Bonus, up to 28 days of annual leave plus bank holidays, and paid charity-work time.
• Benefits including discounts, vouchers, pension, and family options.
• Learning tools, career development support, and parental leave policies.
• Inclusion-focused workplace with accessibility adjustments available during recruitment.