Customer Success Coordinator (HomeCare)

Location: Northampton, Northamptonshire, United Kingdom; 100% office based

Company

hirify.global develops vital organ therapy products, digital solutions, and services, with a focus on improving kidney care and patient outcomes.

What you will do

• Process customer orders for home patients.
• Act as the first point of contact for patient queries and complaints.
• Resolve customer issues while balancing patient and business needs.
• Build relationships with internal departments to support product distribution.
• Promote service excellence and contribute to a positive customer service reputation.
• Provide feedback and take action to improve departmental processes.

Requirements

• GCSE-level education.
• Strong organization, prioritization, decision-making, and attention to detail.
• Ability to work effectively in a busy environment and as part of a team.
• Professional telephone manner and strong customer service skills.
• Proactive, reactive, tenacious, and positive approach.
• Availability for 100% office-based work in Northampton, Monday to Friday, on rotating shifts.

Nice to have

• Experience with Siebel.

Culture & Benefits

• Supportive, high-performing customer success environment.
• Work focused on improving patients' lives and supporting home care.
• Monday to Friday schedule with rotating shifts between 07:00 and 18:00 Monday to Thursday, and 07:00 and 17:00 on Friday.
• Reasonable accommodations are available during the application and interview process.