Customer Experience Banker- Lancaster

Location: Lancaster, OH, United States; office-based

Company

hirify.global provides branch banking services and financial products for consumer and business customers.

What you will do

• Provide excellent service to walk-in customers and resolve customer issues.
• Identify customer financial goals and recommend suitable deposit and banking products.
• Process customer transactions accurately and balance daily activities.
• Grow customer relationships through follow-up, outbound calling, referrals, and disciplined sales processes.
• Educate customers and refer them to other areas of the bank for additional services.
• Follow operational, security, risk, and regulatory policies.

Requirements

• High school diploma or GED plus at least one year of customer service or qualifying military administration experience, or a bachelor's degree.
• Demonstrated customer service, communication, presentation, relationship management, or sales skills.
• Must be currently authorized to work in the United States on a full-time basis.
• Immigration sponsorship is not available for this position.

Nice to have

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling experience.
• Comfort using mobile services and online banking tools.

Culture & Benefits

• Welcoming and inclusive branch team environment.
• Opportunity to contribute ideas affecting customers, the bank, and local communities.
• Part-time office-based work arrangement.
• Equal opportunity and tobacco-free hiring practices.