Area Service Manager (Capital)

Location: Remote from the Austin, Texas area, United States; coverage of the Capital service area with up to 30% travel, including overnight travel and occasional travel to the Northeast.

Salary: $90,000–$115,000 per year, plus eligible bonus or incentive pay.

Company

hirify.global’s Cytiva operating company provides solutions for life sciences, diagnostics, biotechnology, vaccines, medicines, and cell and gene therapies.

What you will do

• Lead the Capital area service business, driving revenue contribution, operational effectiveness, customer satisfaction, and consistent field execution.
• Develop service growth through contract capture, unit additions, renewals, and digital or service attachment in partnership with commercial and product teams.
• Manage and develop a geographically distributed team of Field Service Engineers, including performance, engagement, expenses, and resource deployment.
• Deploy hirify.global Business System practices such as Daily Management, Visual Management, problem solving, standard work, and Kaizen.
• Improve service delivery and key performance indicators including utilization, first-time fix, preventive maintenance completion, response time, quality, and safety.
• Resolve complex customer, operational, and performance escalations while partnering with zone, commercial, product, and operations leaders.

Requirements

• Bachelor’s degree in engineering, life sciences, business, or a related field, or equivalent professional or military experience.
• Significant experience leading customer-facing field service organizations in life sciences, biotechnology, medical devices, or other high-technology environments.
• Previous management experience developing and leading Field Service Engineers or other customer-facing technical associates.
• Experience leading geographically distributed and remote service teams across complex territories.
• Experience using hirify.global Business System tools or similar continuous improvement methods.
• Valid driver’s license with an acceptable driving record and ability to travel up to approximately 30%.

Nice to have

• Commercial field service experience involving contract growth, renewals, or attachment strategies.
• Experience applying DBS, lean tools, or similar methods to drive sustained behavior change across large teams.
• Experience supporting zone-level or cross-area service initiatives.

Culture & Benefits

• Remote work from home is available for this eligible role.
• Benefits include paid time off, medical, dental, and vision insurance, and a 401(k) plan.
• Continuous improvement is supported through the hirify.global Business System.
• Work focuses on solutions supporting research, vaccines, medicines, and advanced therapies.