Area Service Manager - Los Angeles, CA (Life Sciences)

Location: Remote from the Los Angeles, California area, covering the Los Angeles & Rockies service territory with up to 30% travel, including overnight travel.

Salary: $90,000–$115,000 per year, plus bonus/incentive pay.

Company

hirify.global is a Danaher operating company providing solutions for life sciences, diagnostics, biotechnology, vaccines, medicines, and cell and gene therapies.

What you will do

• Lead a geographically distributed team of Field Service Engineers across the Los Angeles and Rockies service area.
• Own area-level service performance, including revenue growth, operational effectiveness, customer satisfaction, profitability, and execution consistency.
• Drive service contract capture, renewals, unit additions, and digital or service attachment in partnership with commercial and product teams.
• Deploy Danaher Business System practices, including Daily Management, Visual Management, standard work, problem solving, and Kaizen.
• Improve installation and service delivery performance across applied time, utilization, first-time fix, preventive maintenance completion, response time, quality, and safety metrics.
• Resolve complex customer, operational, and performance escalations while partnering with zone, commercial, product, and operations leaders.

Requirements

• Bachelor’s degree in engineering, life sciences, business, or a related field, or equivalent professional or military experience.
• Significant experience leading customer-facing field service organizations in life sciences, biotechnology, medical devices, or other high-technology environments.
• Previous management experience developing and leading Field Service Engineers or other customer-facing technical associates.
• Experience leading geographically distributed and remote service teams across complex territories.
• Demonstrated use of Danaher Business System tools or similar continuous improvement methodologies.
• Valid driver’s license with an acceptable driving record and willingness to travel up to 30%.

Nice to have

• Commercial field service experience involving contract growth, renewals, or attachment strategies.
• Experience applying DBS, lean, or similar tools to drive sustained behavior change across large teams.
• Experience supporting zone-level or cross-area service initiatives.

Culture & Benefits

• Remote work arrangement from a home office for this eligible role.
• Health care, paid time off, and medical, dental, and vision insurance.
• 401(k) benefits for eligible employees.
• Bonus or incentive pay eligibility.
• Continuous improvement culture focused on innovation and tangible impact in human health.