Manager, Member Services (Fintech)

Location: Remote-USA

Salary: $105,600–$134,600 per year

Company

hirify.global is a payments credit union service organization and fintech solutions provider serving more than 4,000 financial institutions across North America.

What you will do

• Lead the Contact Center Services & Solutions account and service executive teams.
• Manage client relationships and operational services for assigned credit unions, including production support, projects, system enhancements, and issue resolution.
• Develop client relationship management and contract renewal strategies to improve satisfaction, loyalty, revenue growth, and market share.
• Consult with credit union executives and call center leaders while supporting sales meetings and new product and service opportunities.
• Monitor escalated and sensitive issues, make timely decisions, and coordinate cross-functional teams to resolve operational challenges.
• Drive operational efficiency, service improvements, strategic planning, and high-quality delivery across hirify.global products and systems.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• At least 8 years of experience leading multi-site client service centers and executing service delivery strategies.
• At least 8 years of banking or credit union industry experience.
• At least 8 years of call center industry experience.
• Strong communication skills for working with client executives, call center leaders, internal teams, vendors, and senior stakeholders.
• Master’s degree preferred.

Culture & Benefits

• Remote-first and flexible work environment focused on inclusion, psychological safety, wellbeing, and belonging.
• Medical, dental, vision, telemedicine, life, disability, and supplemental insurance.
• Paid time off, 12 paid holidays, and family care, maternity, and parental leave.
• 401(k) with employer match, HSA contributions, and FSA options.
• Tuition reimbursement, wellness programs, mental health support, and community volunteer time off.
• This role is not eligible for visa sponsorship.