Head of Transformation Enablement / Relationship Excellence (AI)

Location: Krakow, Poland

Company

hirify.global is a global financial services firm providing investor services, capital partners, specialist expertise, technology solutions, and relationship-focused client management.

What you will do

• Own end-to-end execution of the Relationship Excellence Transformation roadmap across Voice of the Employee outreach, workflow tooling, process modernization, knowledge management, and change enablement.
• Translate transformation priorities into programs, milestones, delivery plans, and measurable business outcomes.
• Lead AI-enabled transformation opportunities from proof of concept through scaled adoption, including usage monitoring, Salesforce integration, impact analysis, and access provisioning.
• Strengthen intake, backlog management, prioritization, capacity planning, governance, and KPI frameworks across global initiatives.
• Drive adoption of Salesforce, JIRA, workflow solutions, new processes, and operating models using data, analytics, and user feedback.
• Coach leaders on design thinking, agile delivery, automation opportunities, continuous improvement, and change management.

Requirements

• Bachelor’s degree.
• 10+ years of experience leading transformation, business improvement, operating model, or change programs.
• Experience with change management, design thinking, agile delivery, automation, AI concept modeling, and digital enablement.
• Strong leadership, influencing, negotiation, stakeholder-management, analytical, planning, and problem-solving skills.
• Experience with AI, workflow tools, data visualization tools, Salesforce, and Microsoft Office.
• Ability to communicate clearly and persuasively with all levels of management and work effectively in a dynamic, cross-functional environment.

Nice to have

• Experience leading transformation initiatives in financial services.

Culture & Benefits

• Partnership-oriented environment focused on collaboration, client service, and shared accountability.
• Stable private-partnership structure with long-term investment in relationships, technology, products, and employee development.
• Culture of experimentation, learning, debate, innovation, and continuous improvement.
• Access to mentoring and guidance from experienced leaders.
• Commitment to diverse experiences and transferable skillsets.