Senior Process Manager Order Management

Location: Hybrid work at the Monopolis complex in Lodz, Poland. A relocation package is available.

Expected salary range: PLN 229,500–382,500, plus a performance-related 13% yearly bonus and language bonuses.

Company

hirify.global is a Swiss-based global specialty chemicals company operating across Care Chemicals, Catalysts, and Adsorbents & Additives.

What you will do

• Lead daily end-to-end Order Management operations across order entry, fulfilment, customer master data, pricing, claims, returns, and invoicing.
• Build, develop, and retain a high-performing team through coaching, performance management, development planning, and succession planning.
• Drive operational excellence through KPI and SLA management, Lean methodologies, root-cause analysis, corrective actions, and process standardization.
• Manage resources, costs, capacity, workload allocation, systems, tools, and operational backlogs within approved budgets.
• Partner with Business Units, functional leaders, and regional teams to resolve escalations, improve customer service, and maintain governance.
• Lead transformation initiatives including ERP implementations, activity transfers, service-scope expansion, and change-management projects.

Requirements

• 10–15 years of relevant Order Management, Customer Service Operations, or Supply Chain experience, including approximately 5 years in supervisory or management roles.
• Strong knowledge of Order Management, GBS/shared services operations, customer service quality, KPIs, and SLAs.
• Experience leading Lean projects, transformation initiatives, activity transfers, and process improvement programs.
• Proven ability to lead multicultural teams across geographies and develop, motivate, and retain talent.
• Hands-on experience with ERP systems, preferably SAP SD/OTC modules, and process automation tools.
• Master’s degree or equivalent professional qualification in Business Administration, Supply Chain, Economics, International Trade, or Logistics. English C1 is required.

Nice to have

• Knowledge of an additional European language.

Culture & Benefits

• Hybrid work model in a wheelchair-accessible workplace.
• Internal and external training, language courses, Multisport card, private Medicover healthcare, and additional life insurance.
• Corrective eyeglasses reimbursement and restaurant discount card.
• Language bonuses of PLN 800 or PLN 1,000 depending on the number of foreign languages spoken.
• Integration events, social initiatives, charity activities, and a focus on diversity, inclusion, and professional development.