Payment Saves Agent - UK Hours (Fintech)

Location: In person in Norwich, Norfolk, United Kingdom. Full-time schedule from Monday to Friday, with weekend working required once every six weekends, between 9am and 6pm.

Salary: £26,436.80 per year plus uncapped commission.

Company

Fintech company helping small businesses stay connected and continue trading.

What you will do

• Contact merchants who request cancellation or are at risk of leaving.
• Understand customer concerns, resolve issues, and explain the value of continuing the service.
• Reconnect inactive merchants and encourage them to resume trading.
• Manage contract renewals and secure long-term agreements of 12–18 months.
• Handle objections, protect revenue, and use live pricing and calculations during customer conversations.
• Maintain accurate interaction records and meet retention, response-time, and customer-activity targets.

Requirements

• Experience in customer service, sales, retention, or account management.
• Strong communication skills and confidence handling difficult conversations.
• Comfort working in a target-driven environment.
• Commercial thinking and the ability to make quick decisions.
• Confidence using numbers during live customer conversations.
• Positive, resilient, and results-oriented approach.

Culture & Benefits

• Company pension.
• Free parking and on-site parking.
• Referral programme.
• Career progression in retention, sales, or customer success.

Hiring process

• Initial telephone conversation with the Talent Team.
• Face-to-face interview with the Hiring Manager.