Account Manager, Dealer Solutions (Automotive SaaS)

Location: Virtual US; travel required 60–75% depending on territory size and dealer visit requirements.

Company

hirify.global provides data and software services for connected vehicle-lifecycle experiences and serves automotive, home, and digital-identity markets globally.

What you will do

• Own relationships with dealer principals, general managers, fixed operations directors, BDC managers, and OEM field representatives.
• Manage renewals, retention, contract execution, customer health, and recovery plans for assigned dealer accounts.
• Create annual and quarterly account plans covering dealership goals, product adoption, risks, and expansion opportunities.
• Drive cross-sell and upsell of DMS, CRM, Service, and Marketing modules.
• Partner with solution performance managers, product specialists, Customer Success, Support, Product, Marketing, and Professional Services.
• Conduct business reviews, monitor KPIs and support trends, and resolve escalations, integration challenges, and workflow gaps.

Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Strong understanding of fixed operations, variable operations, CRM, marketing, and dealership workflows.
• Experience managing a customer book of business with responsibility for retention and expansion.
• Excellent communication, relationship-building, presentation, data-analysis, and recommendation skills.
• Ability to travel 60–75% based on territory size and dealer visit requirements.

Nice to have

• Experience with automotive DMS, CRM, service scheduling and inspection, and marketing platforms.
• Background in BDC, service-lane, sales-management, or digital-marketing operations.
• Familiarity with OEM programs, certification requirements, and compliance standards.
• Experience with account-planning, mutual-success-plan, or health-scoring methodologies.

Culture & Benefits

• Work with a global organization serving approximately 235,000 partners and customers in more than 90 countries.
• Collaborate across Customer Success, Product, Support, Marketing, and Professional Services.
• Focus on customer advocacy, operational improvement, measurable ROI, and long-term dealer success.
• Virtual US work arrangement with substantial customer travel.