Customer Quality Engineer Telecom (Manufacturing)

Location: Milcov, Romania, based at the Slatina Telecom Plant

Company

Global cabling solutions provider supporting the energy transition and digital transformation, with operations across more than 50 countries.

What you will do

• Act as the primary quality contact for assigned customers and coordinate with customer quality, engineering, and procurement teams.
• Coordinate customer visits, audits, technical reviews, and quality meetings.
• Lead investigations of customer complaints and quality claims using 8D, 5 Why, Ishikawa, and FMEA methods.
• Define, implement, and monitor corrective and preventive actions with Production, Engineering, Laboratory, Logistics, and Supply Chain.
• Monitor quality KPIs, customer complaints, cost of poor quality, nonconformities, scrap, and rework trends.
• Prepare quality reports, support qualification and risk-assessment reviews, and lead continuous improvement initiatives.

Requirements

• Fluent English and Romanian.
• Degree in Engineering, Quality, Industrial Engineering, Electrical Engineering, Materials Engineering, or a related technical discipline.
• 3–5 years of Quality Engineering experience in a manufacturing environment.
• Experience in customer quality management, complaint handling, and cross-functional investigations.
• Knowledge of ISO 9001, 8D, FMEA, MSA, SPC, Control Plans, and CAPA.
• Advanced Microsoft Excel and data-analysis skills, with strong communication, presentation, and stakeholder-management abilities.

Nice to have

• Experience with SAP, Qlik Sense, Power BI, or equivalent reporting tools.
• Background in telecommunications, fiber optics, cable manufacturing, electronics, or a similar industry.

Culture & Benefits

• Collaborative, dynamic, and respectful workplace.
• Opportunities to contribute to international projects.
• Involvement in continuous improvement initiatives.

Hiring process

• Application and HR interview.
• Hiring Manager interviews.
• Online assessment, if applicable.