Application Support Technical Analyst (C#)

Location: Remote within Mainland UK, with monthly attendance required in North West England and occasional visits to customer or company sites. Regular travel to another company site is required during the initial 3–6 month knowledge transition period.

Company

hirify.global is an international management and technology consulting group supporting companies and public organizations through business transformation and technology delivery.

What you will do

• Investigate and resolve complex incidents escalated from first- and second-level support teams or identified through monitoring.
• Perform fault analysis and root-cause investigations across production and pre-production systems.
• Develop, test, and deploy C# bug fixes, hotfixes, and significant application enhancements.
• Prepare change implementation plans, support change approval activities, and follow release management procedures.
• Maintain troubleshooting documentation and standard operating procedures while mentoring junior support colleagues.
• Participate in on-call support, out-of-hours maintenance, code reviews, release testing, and production deployments.

Requirements

• Approximately five years of experience in technical support, technical analysis, or software engineering.
• Production-level expertise in C#, including .NET Framework and .NET Core.
• Strong fault investigation, debugging, problem-solving, and technical documentation skills.
• Knowledge of SQL, database troubleshooting, Git, CI/CD, and cloud-hosted solutions using platforms such as AWS, Azure, or Google Cloud.
• Experience developing C# solutions with IBM MQ, MSMQ, or other messaging technologies.
• Experience supporting business-critical services in 24/7 SLA-driven environments and participating in an on-call rota.

Nice to have

• API development and integration experience.
• AWS Fargate, Docker, automated testing, PowerShell, or Linux shell scripting experience.
• Experience with ServiceNow, JIRA, Confluence, ITIL, or Microsoft certifications.
• Knowledge of UK Rail or another transport sector.
• Working knowledge of Java, VB.NET, C++, or React.

Culture & Benefits

• Work with multidisciplinary onshore and offshore teams supporting critical UK rail systems.
• 25 days of annual leave plus UK bank holidays.
• Private medical insurance and an attractive pension scheme.
• On-call allowance and a flexible benefits scheme with discounted products and services.
• Opportunities for continuous learning, professional development, and technical leadership.