Licensed Customer Success Associate (Fintech)

Location: Hybrid role based in St. Louis, Missouri, United States

Salary: $29.81 per hour; monthly 15% bonus target

Company

hirify.global is a blockchain-native capital marketplace focused on fintech, real-world asset tokenization, loan origination, funding, trading, and digital asset infrastructure.

What you will do

• Serve as the first point of contact and customer advocate across phone, chat, and email channels.
• Process customer applications and explain hirify.global’s products and application steps.
• Provide technical support, troubleshoot issues, and identify opportunities to improve products and customer experience.
• Build customer trust and loyalty through clear, accurate, and compassionate support.
• Conduct video notary sessions when applicable and coordinate follow-up with multiple vendors.
• Participate in training and licensing programs while contributing to the office and team environment.

Requirements

• Bachelor’s degree preferred and at least one year of customer-facing experience.
• Ability to obtain a Missouri Mortgage Loan Originator license within 60 days of hire is required.
• An MLO license active within the last five years in Missouri is preferred.
• Ability to become a licensed e-notary, pass required background checks, and complete compliance training.
• Strong communication, problem-solving, organizational, adaptability, and customer relationship skills.
• Must be authorized to work in the United States; visa sponsorship is not available.

Culture & Benefits

• Fast-paced, high-volume call center environment focused on customer experience.
• Employer-paid health, vision, and dental insurance premiums on select plans.
• HSA, FSA, dependent care, 401(k), commuter, life, and disability benefits.
• 11 observed holidays, paid time off, and up to 12 weeks of paid family leave.
• Continuing education reimbursement.