Senior Group Manager - Operations (Insurance Policy Administration & Customer Servicing)

Location: Onsite in Muntinlupa, Philippines

Company

hirify.global, part of Capgemini, provides intelligent operations and transformation services supported by AI-powered platforms, analytics, and industry expertise.

What you will do

• Lead large-scale insurance policy administration and customer servicing operations across the end-to-end policy lifecycle.
• Own SLA and KPI delivery, quality, productivity, customer experience, capacity, efficiency, revenue, margin, and profitability.
• Translate client and business priorities into operating strategies, plans, governance mechanisms, and measurable outcomes.
• Drive process optimization, standardization, automation, continuous improvement, transitions, and transformation programs.
• Manage operational, regulatory, financial, contractual, and reputational risks through strong controls and compliance practices.
• Build trusted relationships with senior clients and stakeholders while developing leaders, succession plans, and high-performing teams.

Requirements

• At least 5 years of experience in a comparable senior operations leadership role, such as Senior Group Manager, Director, AVP, or equivalent.
• Experience leading large-scale, complex operations with multiple layers of leadership.
• Strong understanding of insurance policy administration, customer servicing, and the end-to-end policy lifecycle; Property & Casualty or Property & Liability experience is preferred.
• Demonstrated ownership of revenue, margin, cost, productivity, profitability, P&L management, budgeting, forecasting, and financial performance.
• Proven ability to lead operational excellence, transformation, continuous improvement, change, stakeholder management, and executive governance.
• Strong capabilities in coaching, mentoring, talent development, succession planning, analytical thinking, problem-solving, and decision-making.

Culture & Benefits

• Leadership culture focused on accountability, collaboration, recognition, continuous learning, and sustainable performance.
• Opportunity to shape business culture, strengthen client partnerships, develop leaders, and connect teams across operations and enabling functions.
• Cross-functional collaboration with HR, Quality, Training, Workforce Management, Finance, Technology, and Transformation teams.