Inbound Sales Advisor - Telematics

Location: Crewe, England, United Kingdom

Company

hirify.global is a global business services company providing fleet, connectivity, and other business solutions across 19 countries.

What you will do

• Respond to inbound enquiries by phone, email, and digital channels.
• Understand customer needs and recommend suitable products, services, or specialist teams.
• Generate high-quality referrals and sales opportunities for internal teams.
• Explain service benefits, handle objections, and build lasting customer relationships.
• Maintain accurate records of interactions, referrals, and outcomes in the CRM system.
• Collaborate with internal teams and achieve referral, activity, service, and KPI targets.

Requirements

• 2–3 years of experience in customer service, inbound sales, contact centre, or a customer-facing advisory role.
• Experience identifying customer needs and generating referrals, sales opportunities, or commercial outcomes.
• Strong communication, listening, questioning, and interpersonal skills.
• Experience using CRM systems and customer management tools.
• Strong organisation and time management skills, with the ability to manage multiple enquiries.
• Ability to work independently and collaboratively while meeting performance targets.

Nice to have

• Relevant customer service, sales, or industry-related qualifications.

Culture & Benefits

• Full-time employment within an inclusive and accessible workplace.
• Equal opportunities and support for candidates requiring recruitment adjustments or accommodations.
• Employee initiatives supporting mental health, disability inclusion, LGBTQ+ inclusion, cultural diversity, and women’s health.
• Community volunteering, charity initiatives, payroll giving, and match funding.

Hiring process

• Apply online through the company’s recruitment process.
• Contact the talent team for additional information about the role or workplace.