7 дней назад
Customer Success Manager (Mobile SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Mobile SaaS): Managing and growing a portfolio of mobile subscription apps through onboarding, funnel analysis, paywall optimization, and account expansion with an accent on subscription monetization, product adoption, and retention. Focus on identifying revenue leaks, designing A/B test recommendations, closing cross-sells, and translating customer insights into product improvements.
Location: Remote from anywhere, with onsite options in Belgrade or London
Company
is a mobile SaaS company that helps apps manage in-app purchases, subscriptions, and paywalls.
What you will do
- Own a portfolio of 30–40 clients and manage retention, account health, adoption, and growth.
- Onboard new clients, guide integrations, build initial funnels and paywalls, and launch campaigns.
- Audit product usage, close adoption gaps, identify at-risk accounts, and act before renewal risks emerge.
- Analyze paywalls, user acquisition, and conversion funnels to recommend revenue-driving A/B tests.
- Identify and close cross-sell and expansion opportunities across the product line.
- Represent customer feedback, bugs, and feature requests to the product team while supporting complex technical use cases.
Requirements
- Hands-on experience with in-app subscriptions and subscription monetization.
- Full-cycle mobile growth experience across user acquisition, funnel optimization, monetization, and A/B testing.
- Fluent written and spoken English required.
- Comfort with commercial conversations, expansion opportunities, and closing deals.
- Strong strategic communication skills and the ability to work independently without micromanagement.
Nice to have
- Experience at a SaaS company in the mobile industry.
- Working knowledge of Amplitude, Meta Ads, and creative testing.
- Experience with measurable account expansion or upselling in a customer success role.
- Familiarity with support and CRM tools.
Culture & Benefits
- Flexible remote work from anywhere, with office options in Belgrade and London.
- Direct communication, ownership, and an impact-focused environment without unnecessary bureaucracy.
- Language learning, sports support, health insurance, and laptop coverage.
- Compensation tied directly to results.
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