Senior Manager Technical Customer Support (Marine Electronics)

Location: Menomonee Falls, Wisconsin, United States; hybrid office schedule with travel to Navico locations, customers, and industry events up to 10%

Salary: $103,200–$144,000 annually, plus eligibility for an annual discretionary bonus

Company

hirify.global is a global marine technology and recreation company operating through Navico Group, with brands spanning marine, RV, specialty vehicle, power, digital, fishing, and performance systems.

What you will do

• Develop and execute AMER technical service strategies focused on customer satisfaction, operational efficiency, and continuous improvement.
• Build and lead a high-performing technical service team supporting discrete components, integrated systems, and connectivity solutions.
• Oversee complex technical escalations and ensure critical customer issues are resolved promptly and effectively.
• Use service metrics, analytics, and customer feedback to improve delivery and track performance.
• Collaborate with Service, Sales, Product Management, Quality, and other functions on product enhancements and service innovation.
• Mentor direct reports and contribute to AMER service leadership priorities.

Requirements

• Bachelor’s degree in Engineering, Business, or a related technical field.
• At least 5 years of experience in technical customer support or service delivery, including 3 or more years in leadership or management.
• Experience leading high-performing teams and collaborating across Service, Sales, Product Management, and Quality.
• Analytical experience with service data, KPIs, and continuous improvement methodologies such as Lean Six Sigma.
• Hands-on experience troubleshooting complex components, integrated systems, and connectivity solutions.
• Proficiency with Microsoft Office and CRM platforms, preferably Salesforce; marine electronics or related industry knowledge is required, with ABYC/NMEA certification and marine product experience highly desirable.

Culture & Benefits

• Hybrid office environment with up to 10% travel.
• Medical, dental, and vision insurance.
• Paid vacation, 401(k) with up to 4% company match, and a Health Savings Account with company contribution.
• Well-being program, product purchase discounts, and growth opportunities across hirify.global brands.
• Inclusive workplace focused on diversity, innovation, and employee development.