6 дней назад
Technical Application Specialist (ERP)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Application Specialist (ERP): Providing functional support for ERP software by diagnosing client-server and cloud-based application, configuration, connectivity, and integration issues with an accent on structured troubleshooting, root-cause analysis, and customer communication. Focus on investigating escalated incidents, documenting replication procedures and resolutions, coordinating cross-functional corrective actions, and maintaining technical knowledge resources.
Location: Kuala Lumpur, Malaysia
Company
develops ERP and business software that connects people, processes, and technology to support essential businesses and global supply chains.
What you will do
- Provide ERP functional support through phone, email, and chat by diagnosing system issues and recommending solutions.
- Troubleshoot client-server and cloud-based application, configuration, connectivity, and integration problems.
- Investigate escalated issues, identify root causes, and coordinate corrective actions with technical support, development, cloud operations, customer experience, and sales teams.
- Document symptoms, system conditions, replication steps, troubleshooting actions, findings, and resolutions.
- Maintain knowledge-base articles, FAQs, troubleshooting guides, and other support documentation.
- Share technical guidance with colleagues and contribute to continuous improvements in support processes.
Requirements
- Experience providing software, ERP, application, help desk, or technical customer support.
- Strong ERP troubleshooting, functional support, problem-solving, analytical, and customer communication skills.
- Ability to diagnose issues across client-server and cloud-based environments using structured troubleshooting methods.
- Working knowledge of Microsoft SQL, web servers, network printers, and Android/iOS devices.
- Experience documenting technical issues, creating replication steps, and maintaining support knowledge articles.
Nice to have
- ERP product experience, Microsoft SQL experience, or familiarity with integrations and system configuration.
- Experience troubleshooting databases, web applications, networks, peripherals, mobile devices, or cloud-based software.
Culture & Benefits
- Health and wellness benefits.
- Mentorship, continuing education, career goal setting, and internal mobility opportunities.
- LinkedIn Learning licenses and a mentoring program.
- Geographically specific education support programs.
- Inclusive global workplace with work-life balance policies and support for international relocations and permanent residency processes.
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