Associate, IT Service Delivery

Location: Kuala Lumpur, Malaysia. The role includes onsite and remote user support, office infrastructure work, and occasional business travel within local markets.

Company

hirify.global operates food and grocery delivery platforms through brands including foodpanda across markets worldwide.

What you will do

• Provide chat, face-to-face, and email support to internal users and resolve IT issues.
• Manage onboarding and offboarding activities, staff accounts, platform setup, and user access.
• Install, configure, and maintain Windows and Mac systems, hardware, software, printers, access systems, and CCTV.
• Troubleshoot basic network issues and support office builds, network extensions, meeting rooms, events, and audiovisual setups.
• Track IT assets, tickets, resolutions, KPIs, SLAs, and CSAT performance.
• Support security incident response and implement continuous improvements within the IT support domain.

Requirements

• At least 2 years of experience in helpdesk or first-level IT support.
• Hands-on experience managing Windows and MacOS workstations and endpoint devices.
• Ability to troubleshoot issues independently, resolve complex problems with senior support, and prioritize work under pressure.
• Strong service orientation, customer focus, communication skills, attention to detail, and willingness to learn.
• Knowledge of IT service tools and administration, including Jira, Confluence, Active Directory, Slack, Google Workspace, Microsoft 365, Zoom, and SailPoint IIQ.
• Basic networking knowledge and experience with Windows and MacOS installation.

Culture & Benefits

• Work in a diverse organization operating across around 65 countries.
• Support a fast-growing food and grocery delivery platform with a strong technology infrastructure.
• Business travel may be required within local markets.
• Total compensation may include benefits, equity, or variable bonuses for eligible roles.