ΠΡΠ° Π²Π°ΠΊΠ°Π½ΡΠΈΡ Π² Π°ΡΡ ΠΈΠ²Π΅
ΠΠΎΡΠΌΠΎΡΡΠ΅ΡΡ ΠΏΠΎΡ ΠΎΠΆΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ β6 Π΄Π½Π΅ΠΉ Π½Π°Π·Π°Π΄
Specialist, IT Operations (6 Months Contract)
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
Π’Π΅ΠΊΡΡ:
TL;DR
Specialist, IT Operations (6 Months Contract) (ITSM/Service Desk): Providing global employee IT support through phone, chat, and self-service channels with an accent on access management, alert monitoring, incident resolution, and knowledge management. Focus on applying ITIL practices, documenting root causes and workarounds, and improving service delivery across a collaborative IT environment.
Location: Bayan Lepas, Penang, Malaysia
Company
provides a global, values-driven work environment with opportunities for employee development and internal growth.
What you will do
- Provide global IT support through phone, chat, tickets, and self-service platforms.
- Manage access requests in accordance with organizational policies and security standards.
- Monitor IT alerts and handle incidents, problems, major incidents, and service requests.
- Document support activities, resolutions, root causes, lessons learned, and workarounds.
- Maintain ITSM knowledge bases and develop documentation and self-service training materials.
- Collaborate with IT teams on escalations, service improvements, and post-incident reviews.
Requirements
- Bachelorβs degree or diploma in computer engineering, computer science, information technology, or a related field.
- At least 3 years of experience as a Service Desk Engineer.
- Experience with ServiceNow or an equivalent ITSM tool.
- Familiarity with Active Directory and ITIL v3 Foundation certification or higher.
- Strong customer service, written and verbal communication, multitasking, and collaboration skills.
- Ability to work flexible shifts, including weekends and public holidays, in the Bayan Lepas, Penang location.
Nice to have
- Experience in a multinational company.
- Experience in the semiconductor or manufacturing industries.
- Experience influencing change and improving processes in a matrixed organization.
Culture & Benefits
- Completion bonuses.
- Comprehensive health insurance.
- 17 paid public holidays and paid time off.
- Education assistance and opportunities for career development.
- Values-driven culture centered on People, Accountability, Creativity, and Excellence.