13 дней назад
IT Production Support Analyst (Finance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Production Support Analyst (Finance) (IT Service Management/SQL): Supporting production applications in financial services by resolving incidents, monitoring disruptions, and coordinating technical changes with an accent on operational reliability, root-cause analysis, and functional testing. Focus on managing major incidents, executing release sanity checks, and reducing recurring production risks through preventive measures and documentation.
Location: Kuala Lumpur, Malaysia; in-person collaboration is prioritized
Company
provides enterprise technology and IT services.
What you will do
- Resolve functional and technical production issues through system configuration and coordination with IT teams and external vendors.
- Manage minor and major technical incidents in line with organizational processes and SLAs.
- Monitor production disruptions, analyze root causes, and recommend preventive measures.
- Perform daily operational checks and functional testing of applications.
- Coordinate change management, release planning, testing, and sanity checks during change windows and weekend releases.
- Maintain documentation, procedures, and knowledge bases for production incidents and resolutions.
Requirements
- 2–6 years of experience in IT Service Management for an experienced profile, or more than 6 years in IT Service Management, infrastructure, or IT business analysis for a senior profile.
- Bachelor’s or Master’s degree in Information Technology, Engineering, Finance, or Banking with a strong IT orientation.
- Strong IT foundation in application development or infrastructure.
- Experience with data feeding tools such as MQ and FTP, plus SQL knowledge, preferably Oracle, including standard SELECT and UPDATE queries.
- Familiarity with incident and problem management, IT ticketing systems such as Remedy, ServiceNow, or JIRA, reporting, and analysis.
- Strong analytical, problem-solving, communication, coordination, and prioritization skills.
Nice to have
- Experience in the finance, banking, or insurance industry.
- ITIL certification.
Culture & Benefits
- Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
- Inclusive environment focused on strong connections and community.
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