Senior Medical Receptionist / Patient Administration Coordinator (AU Exp Req)

Location: Onsite in Ortigas, National Capital Region (Manila), Philippines. Shift: 7:00 AM–4:00 PM Manila time.

Company

hirify.global is hiring for a full-time healthcare administration role supporting an Australian psychiatric practice.

What you will do

• Handle patient calls, enquiries, appointment bookings, cancellations, confirmations, and online requests.
• Manage psychiatrist diaries, clinical session availability, waiting lists, cancelled appointments, and follow-up tasks.
• Process referrals from email, fax, Medical-Objects, and other channels, checking information and following up on missing details.
• Create and maintain accurate patient records, send forms and clinic information, and manage correspondence and SMS communications.
• Support Telehealth consultations and coordinate appointments after clinical referral acceptance.
• Escalate clinical matters to the appropriate clinician without providing clinical advice.

Requirements

• 4–5+ years of medical administration experience and the ability to work independently in a busy healthcare environment.
• Strong Australian healthcare administration experience is required, including familiarity with the Australian healthcare system and patient expectations.
• Experience with specialist medical practices; psychiatry or mental-health administration experience is strongly preferred.
• Strong understanding of Australian Medicare billing, specialist item numbers, complex billing, refunds, invoices, rebates, DVA, and ideally WorkCover.
• Experience with appointment and diary management, referrals, patient records, medical correspondence, confidentiality, and sensitive patient communication.
• Strong written and verbal English, computer literacy, problem-solving skills, attention to detail, and experience with practice-management systems; Gentu is highly desirable.

Nice to have

• Experience with Gentu, HealthEngine, Medical-Objects, Telehealth administration, psychiatrist diary management, or specialist and mental-health practices.
• WorkCover experience; DVA experience can be trained.

Culture & Benefits

• HMO, dental, and life insurance for the employee and one free dependent from day one.
• Option to enroll additional dependents in the insurance plan.
• Paid birthday, vacation, medical, and maternity leave.
• Up to six vacation leaves can be converted to cash on the work anniversary.
• Employee engagement activities include a year-end party, family day, and team building.