IT Engineer 3 (IT Infrastructure)

Location: Berlin, Germany or Madrid, Spain

Company

hirify.global is a manufacturer-to-consumer retail company building proprietary technology, AI, and analytics to deliver high-quality essentials at low prices.

What you will do

• Manage employee onboarding and offboarding, including account setup, hardware configuration, and access provisioning.
• Oversee the full lifecycle of laptops, peripherals, and other IT assets, from procurement through decommissioning.
• Provide onsite and remote technical support for hardware, software, connectivity, and employee access issues.
• Set up and maintain video conferencing, office networks, printers, and audiovisual equipment.
• Maintain IT processes, inventory records, access logs, and equipment audits.
• Collaborate with global IT and security teams on data protection, process automation, and IT system improvements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 4–8 years of IT support experience in a corporate or fast-paced startup environment.
• Strong troubleshooting, problem-solving, customer service, prioritization, communication, and documentation skills.
• Experience supporting distributed teams and working independently and collaboratively across global teams.
• Comfort with supporting employees onsite and remotely and managing multiple support requests simultaneously.

Nice to have

• Strong understanding of macOS and Windows operating systems.
• Experience administering Google Workspace, Okta, Slack, Zoom, or Google Meet.
• Experience with asset management, ticketing systems, MDM tools such as Jamf and JumpCloud, and directory or identity management platforms.
• Basic networking knowledge, including Wi-Fi, VPNs, switches, and firewalls.
• Awareness of SOC 2, ISO 27001, and other data security and compliance standards.

Culture & Benefits

• Builder-oriented culture focused on challenging conventional retail models and solving difficult problems.
• Opportunity to contribute to a mission focused on sustainable, accessible retail.
• Collaboration with global IT, security, and distributed teams.
• Employment is contingent on successful completion of a background check.