Field Service Engineer (Regensburg)

Location: Regensburg, Germany; field-based work within an assigned territory with travel to customer sites and occasional work outside the assigned area.

Company

hirify.global provides customer-facing technology and equipment support, including point-of-sale, self-service checkout, servers, terminals, and related peripherals.

What you will do

• Install, maintain, diagnose, repair, and replace components on point-of-sale, self-service checkout, server, terminal, network, and back-office equipment.
• Install new equipment and upgrade existing systems according to statements of work.
• Prepare customer sites by installing cables, staging and testing equipment, and completing modular swaps or unit replacements.
• Own customer incidents through resolution or escalation in line with service-level agreements.
• Perform preventative maintenance, maintain parts inventories, and accurately report service activity, assets, expenses, and billing data.
• Support customer relationships and scheduled or dispatched service coverage, including projects outside the assigned territory.

Requirements

• Clean driving license required.
• High school diploma or equivalent relevant experience.
• Basic computer skills, including Windows navigation and familiarity with Microsoft Office.
• Experience maintaining and supporting PC hardware, desktops, servers, peripherals, routers, networks, switches, and hubs.
• Strong mechanical and electrical aptitude, problem-solving ability, customer relationship skills, and ability to work with minimal supervision.
• Ability to work flexible schedules including nights, weekends, overtime, flex shifts, and on-call coverage.

Culture & Benefits

• Work includes customer-facing collaboration and development of local customer relationships.
• Training and certification may be provided for working at height, using ladders or MEWPs, and operating handheld power tools.
• Physical duties may include prolonged travel, lifting parts up to 50 lb/25 kg, and extended periods of standing, walking, sitting, bending, or squatting.
• Night-shift assignments may support 24×7 customer coverage; additional allowances may be available according to country guidelines.
• Performance is measured through customer satisfaction, quality, cost awareness, safety, and established key performance indicators.