Customer Service Intern (Order Processing)

Location: Kuala Lumpur, Malaysia. Hybrid work is available through hirify.global’s policy, with the option to work remotely for up to 50% of the month.

Company

hirify.global is a global beauty company focused on developing and delivering beauty products in an inclusive and diverse environment.

What you will do

• Support order entry and validation in SAP, monitor order status, and maintain accurate order records.
• Resolve order discrepancies and coordinate processing with warehouse, commercial, and cross-market teams.
• Respond to customer inquiries about orders and deliveries, including follow-ups and escalations.
• Support data cleanup, master data validation, service KPI reporting, and process documentation.
• Identify process gaps and contribute to automation and system improvement initiatives.

Requirements

• Currently pursuing a diploma or degree in Business, Supply Chain, or a related field.
• Availability for a full-time internship of ideally six months, from January to June.
• Strong attention to detail, accuracy, organization, and the ability to manage multiple deadlines.
• Good communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Positive attitude, willingness to learn, and ability to work in a fast-paced, diverse environment.

Nice to have

• Basic knowledge of SAP.

Culture & Benefits

• Work with professionals in a diverse and collaborative environment.
• Opportunity to contribute to service efficiency, customer experience, and process improvement.
• Flexible hybrid work through the option to work remotely for up to 50% of the month.
• Commitment to diversity, equity, and inclusion.