6 дней назад
Account Lead (Data Center)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Lead (Data Center): Owning governance, client relationships, commercial performance, financial oversight, and service delivery for a data centre account with an accent on SLA/KPI reporting, compliance, vendor performance, and budget control. Focus on coordinating technical and operational stakeholders, managing service-impacting risks, and driving continuous improvement across account governance and delivery maturity.
Location: Sydney, New South Wales, Australia
Company
Cushman & Wakefield provides account and facilities management services for a mission-critical data centre environment.
What you will do
- Own overall account governance and service delivery in line with contractual requirements, client expectations, company standards, SLAs, and KPIs.
- Act as the primary client leadership contact, managing account priorities, risks, actions, escalations, and service improvement plans.
- Oversee budgets, forecasts, spend control, cost reporting, procurement visibility, invoicing coordination, and commercial risks.
- Lead SLA, KPI, audit, compliance, and management reporting, ensuring risks and contractual obligations are tracked to closure.
- Coordinate vendors and cross-functional teams across technical operations, EHS, finance and administration, procurement, compliance, and service delivery.
- Provide senior escalation oversight and drive improvements in governance, reporting, stakeholder experience, and service delivery maturity.
Requirements
- 6+ years of relevant experience in account management, facilities management, data centre operations, service delivery management, or contract management in a mission-critical environment.
- Diploma or bachelor’s degree in business administration, facilities management, engineering, finance, IT, or a related field.
- Experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management.
- Strong financial and commercial awareness, including budget tracking, forecasting, cost control, procurement, invoicing, and commercial risk management.
- Experience managing teams, vendors, and cross-functional support functions.
- Experience with SLA/KPI reporting, risk management, compliance frameworks, audit processes, and vendor governance.
Culture & Benefits
- Equal opportunity employer supporting applications from Aboriginal and Torres Strait Islander and female candidates.
- Strong focus on workplace safety.
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