3 дня назад
Senior Client Delivery Manager (ITSM)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Client Delivery Manager (ITSM): Leading end-to-end operational delivery of managed ITSM services for a major Federal Government customer with an accent on service levels, critical incidents, service transitions, and client relationships. Focus on coordinating matrixed delivery teams, driving continuous service improvement, managing commercial accountability, and meeting complex contractual SLAs and KPIs.
Location: Canberra, ACT, Australia; hybrid arrangement with three days in the office and two days remote or from home.
Company
is an Australian telecommunications company delivering mobile, broadband, and digital services to more than 11 million customers.
What you will do
- Lead the operational delivery of contracted managed ITSM services and ensure contractual service levels, customer expectations, and commercial commitments are achieved.
- Act as the primary service delivery lead, trusted advisor, and escalation point for client stakeholders.
- Oversee major incidents, problem management, service transitions, and change activities.
- Drive continuous service improvement to enhance performance, reduce costs, and increase customer value.
- Coordinate internal technical teams, partners, and suppliers through service execution and project transitions into operations.
- Identify customer needs and business opportunities while supporting account growth and long-term client success.
Requirements
- Federal Government Baseline Security Clearance, or the ability to obtain and maintain one, is required.
- 10+ years of ICT industry experience, including managed services and operational delivery in complex enterprise or government environments.
- Strong IT Service Management and ITIL knowledge, with experience managing delivery against contractual SLAs and KPIs.
- Experience leading cross-functional and matrixed teams and influencing stakeholders at all organisational levels.
- Commercial and financial acumen, including operational budgets, vendor performance, resource allocation, and service optimisation.
- Experience with ServiceNow, managed services, complex customer relationships, escalations, and operational service delivery.
Culture & Benefits
- Competitive remuneration, employee discounts, an $80 monthly credit, and 25% off products.
- Flexible hybrid working with three office days and two remote or home-working days.
- Competitive leave policies, including additional Connected days and up to 16 weeks of inclusive, carer-neutral paid parental leave.
- Professional development through U micro-credentials developed with La Trobe and Macquarie Universities.
- Employee-led diversity networks and free 24/7 counselling and wellbeing support.
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