Service Delivery Director

Location: US-WI-Remote Location; remote work is available, with approximately 25% travel required.

Salary: $174,525–$290,875 per year, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides analytical, life sciences, diagnostics, and laboratory technology and services.

What you will do

• Lead field service operations covering installation, maintenance, repair, calibration, qualification, and technical support for hirify.global and non-hirify.global products and systems.
• Own service business performance, including revenue growth, profitability, margin improvement, forecasting, and P&L delivery.
• Develop strategies to increase service contract renewals, attachment rates, lead generation, and revenue recognition.
• Improve customer experience, service quality, responsiveness, operational efficiency, and delivery scalability.
• Lead and develop Field Service Engineers, Service Technicians, and service leaders.
• Partner with Sales, Customer Success, Technical Support, Quality, Regulatory, Marketing, and business unit leaders on strategic initiatives and transformations.

Requirements

• Bachelor’s degree in Engineering, Life Sciences, Business, Operations, or a related discipline; a master’s degree is preferred.
• At least 5 years of experience leading people, programs, projects, or business functions.
• Leadership experience in service, operations, technical support, or field service organizations.
• Experience managing budgets, operational performance, and business financials.
• Strong understanding of customer service operations, field service management, and business performance metrics.
• Ability to travel as needed and meet customer and vendor credentialing requirements for site access.

Nice to have

• Experience leading geographically dispersed or multi-site service organizations.
• Prior ownership of P&L or significant operating budgets.
• Experience in laboratory, analytical instrumentation, life sciences, diagnostics, healthcare, or related technical environments.
• Experience with Lean, Six Sigma, or other operational excellence programs.
• Track record of building high-performing teams and delivering measurable business outcomes.

Culture & Benefits

• Remote work option within the United States.
• Full-time day schedule with no stated end date.
• Bonus, stock, and benefits eligibility.
• Choice of company car or reimbursement for personal vehicle usage in the United States.
• Focus on safety, integrity, compliance, collaboration, innovation, and customer success.