Director, Public Affairs & Social Intelligence (AI)

Location: Tokyo, Japan; onsite

Company

A global beverage company advancing a digital transformation built on data, technology, artificial intelligence, and product-centric operating models.

What you will do

• Lead the design, development, and deployment of digital products and frameworks for public affairs, communications, reputation management, and stakeholder engagement.
• Translate business priorities into scalable digital solutions and align Japan-specific capabilities with global architecture, standards, and product strategies.
• Embed data, analytics, artificial intelligence, automation, social listening, customer feedback, and reputation research into communication workflows and decision-making.
• Drive adoption of digital platforms, continuous improvement, change management, and measurable value delivery across communication teams.
• Manage vendor and partner ecosystems and ensure delivery accountability and alignment with enterprise standards.
• Develop reputation performance analyses, research programs, visualizations, and dashboards, converting intelligence into actionable strategies and tactics.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, Communications, or a related field.
• At least 8 years of experience in digital product management, digital transformation, or technology delivery within customer engagement or communications domains.
• Experience delivering digital platforms or solutions for public affairs or communications functions.
• Strong understanding of data, analytics, artificial intelligence, automation, research management, and data storytelling.
• Experience with product-centric operating models, user-centric design, continuous delivery, stakeholder engagement, and global matrixed organizations.
• Familiarity with regulatory, cultural, and market dynamics in Japan, plus experience managing external vendors.

Culture & Benefits

• Inclusive culture centered on curiosity, empowerment, agility, continuous learning, and collaboration.
• Opportunity to contribute to a large-scale digital transformation and build digital fluency across communication teams.
• Travel required: 0%–25%.
• Relocation is not provided.