Merchant Quality & Growth Strategy Manager (Food Delivery)

Location: Tokyo, Japan

Salary: Not specified

Company

hirify.global's Japanese subsidiary CP One Japan operates Rocket Now, a food delivery service using technology and logistics solutions to provide fast and reliable delivery across Japan.

What you will do

• Design and maintain merchant quality frameworks, including store health scoring, quality tiers, defect classification, and SLA governance.
• Lead root-cause analysis, remediation playbooks, and automated alerts for underperforming merchants.
• Bridge local commercial teams with Global Product and Engineering by translating merchant feedback into product requirements.
• Manage pilots and end-to-end rollouts of merchant portal features, promotional tools, loyalty integrations, and self-serve capabilities.
• Develop merchant growth plans covering coupons, offers, platform loyalty programs, and the Same Price as In-Store initiative.
• Use operational analytics to align Operations, Sales, Marketing, and Product teams and connect quality improvements with retention and repeat orders.

Requirements

• 4+ years of experience in marketplace operations, product operations, merchant strategy, or commercial operations in technology, e-commerce, or food delivery.
• Experience connecting business needs with Product and Engineering teams, including product rollouts, PRD requirements, or technology feature adoption.
• Experience designing operational quality frameworks, SLA governance structures, or vendor scoring systems.
• Advanced SQL and data visualization skills using tools such as Sheets, Power BI, or Superset.
• Fluent or business-level English and Japanese are required.
• Strong presentation, stakeholder management, and analytical skills.

Nice to have

• Experience in food delivery, e-commerce, three-sided marketplaces, or technology strategy.
• Direct experience with quality, growth, or product operations.

Culture & Benefits

• Full-time employee position.
• Work with Operations, Sales, Marketing, Product, and Engineering teams across a growing food delivery platform.
• Role focused on building scalable merchant tools, automated quality systems, and commercial growth programs.

Hiring process

• Document screening.
• Zoom interview followed by an on-site Zoom interview.
• Offer; the process may be adjusted depending on the position and circumstances.