Network Support Technician (Government)

Location: El Paso, Texas; onsite at the customer's site at least 5 days per week. Must be a U.S. Citizen and able to support local and occasional overnight travel to government locations.

Salary: $61,600–$68,000 per year.

Company

AT&T Global Public Sector provides secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government.

What you will do

• Provide onsite and remote Tier 2 support for LANs, applications, peripherals, connectivity, and end users in a Service Desk-supported environment.
• Install, configure, maintain, and troubleshoot network devices, servers, storage arrays, backup systems, computers, printers, biometric devices, and mobile equipment.
• Apply server configurations and security patches, monitor system and backup health, perform restore testing, and resolve ServiceNow tickets.
• Deploy and maintain video teleconferencing infrastructure, new equipment, cabling, wiring closets, LAN rooms, and data center connections.
• Maintain inventory, prepare activity reports, document ticket resolutions, and present technical briefings and requirements.
• Participate in an after-hours on-call rotation, special projects, and local or overnight field support for government facilities.

Requirements

• U.S. citizenship and successful completion of the DHS Employment Eligibility Verification process.
• Public Trust clearance required.
• Associate degree or equivalent experience and at least 1 year of IT-related support experience.
• Ability to troubleshoot desktop, network, hardware, software, application, and other IT issues; general knowledge of network products and systems.
• Ability to work with minimal supervision in a fast-paced environment, collaborate effectively, communicate clearly, and maintain attention to detail.
• Must pass a Motor Vehicle Records check, maintain travel readiness, and be comfortable working in law-enforcement environments such as detention facilities, prisons, or jails.

Nice to have

• Enterprise IT support experience in a large, complex organization.
• Experience with server and backup administration, hardware repair, system performance optimization, and technology projects.
• ITIL v4, MCSE, A+, Security+, Network+, or another relevant certification.

Culture & Benefits

• Regular full-time schedule of 40 hours per week with an onsite customer assignment.
• Medical, dental, and vision coverage, 401(k), disability benefits, life insurance, and supplemental benefit programs.
• Paid time off, holidays, parental leave, caregiver leave, and additional sick leave may be available.
• Tuition reimbursement, adoption reimbursement, employee assistance, wellness programs, and employee discounts.
• Reasonable accommodations are available for qualified individuals with disabilities.