Federal Government Technical Service Advisor (IP Networking)

Location: Onsite at an HPE office, at least 3 days per week; supports the US Federal Government and requires US citizenship plus eligibility for a US Government security clearance.

Salary: USD 81,500–187,500 annual base salary in Wisconsin, United States

Company

hirify.global is a global edge-to-cloud technology company delivering infrastructure, networking, software, and services.

What you will do

• Provide technology consulting, technical leadership, and post-sales service support for Federal Government customers.
• Act as the single customer point of contact for escalations, service delivery, SLAs, and customer success.
• Evaluate network performance, scalability, security, configurations, topologies, and deployment plans.
• Lead customer reviews, service business reviews, status reporting, postmortems, root-cause analyses, and trend analysis.
• Coordinate with HPE support, Professional Services, Advanced Services, Education Services, account teams, and engineering.
• Track assets, contracts, product lifecycle milestones, network changes, and proactive software upgrades.

Requirements

• US citizenship and eligibility for a US Government-issued security clearance are required; active clearance at hire is preferred but not required.
• At least 4 years of experience designing, implementing, and troubleshooting datacenter and IP/MPLS networks in customer-facing roles.
• At least 4 years of customer-facing experience and experience collaborating, mentoring, or leading teams and projects.
• Deep knowledge of TCP/IP, QoS, VLAN, STP, IPsec, NAT, IPv6, VRRP, OSPF, BGP, multicast, and MPLS VPN.
• Strong exposure to network operations and the ability to work independently in an unstructured environment.
• A bachelor's degree in electrical or electronic engineering, computer science, or an equivalent field is preferred.

Nice to have

• Experience with Segment Routing, traffic engineering, data center switching, VXLAN, EVPN, SD-WAN, and wireless technologies.
• Military or emergency services experience.
• Large enterprise or network service provider experience.
• ITIL knowledge, automation experience, and HPE or equivalent networking certifications such as JNCIS, JNCIP, or JNCIE.
• A business degree such as an MBA.

Culture & Benefits

• Health and wellbeing benefits for employees and their families.
• Personal and professional development programs supporting career growth.
• An inclusive workplace that values varied backgrounds and individual uniqueness.
• Flexible management of work and personal needs within the onsite work model.