Client Services Representative

Location: Tempe, Arizona. Hybrid schedule: onsite Monday through Thursday; Friday work location is flexible based on business needs. Customer site meetings and sales activities at client facilities are required.

Annual base salary: $56,936.66–$82,809.99. Incentive eligible; not eligible for sales commission.

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Manage a portfolio of service agreement and house accounts, supporting customer satisfaction, retention, and growth.
• Renew service agreements, identify expansion opportunities, prospect non-agreement customers, and follow up on leads.
• Prepare and deliver quotations and proposals with the estimating team for time-and-material and quoted jobs.
• Develop account profiles, strategies, service delivery plans, budget plans, and customer visit schedules.
• Review account financial performance, follow up on accounts receivable, and create correction plans for underperforming agreements.
• Maintain accurate Salesforce opportunities and sales pipeline data while supporting account managers and equipment reliability objectives.

Requirements

• College or technical school certificate/degree plus two years of related experience and/or training, or a high school diploma/GED plus three years of related experience and/or training.
• Strong customer orientation, relationship-building, problem-solving, critical thinking, initiative, financial acumen, collaboration, adaptability, and results orientation.
• Effective in-person, telephone, and written communication skills.
• Proficiency with telephones, voicemail, computers, and office equipment.
• Ability to attend customer site meetings and conduct sales activities at client facilities.
• Valid driver's license held for at least 12 months with no major or frequent traffic violations.

Culture & Benefits

• Health insurance and holistic wellness programs available from day one for employees and families.
• Family-building benefits, including fertility coverage and adoption and surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) matching, educational and training programs, tuition assistance, and student debt support.
• This is a safety-sensitive role and may require additional drug screening.